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Re: Photoshop CC (2014) crashing on startup

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Hi Chris,

I really want to find a resolution, rather than start a debate, but:

 

1. If there are millions of CC subscribers, 1% being affected would seem to be a significant number, don't you agree?  What percentage of affected users would be sufficient to have the programmers take a look at the problem?

 

2. There is no doubt the Beta AMD video card driver is causing the bluescreens.  But, the Beta version was/is a workaround to get CC 2014 to load!! The point is that the latest OFFICIAL PUBLIC released driver does NOT allow PS CC 2014 to load!  Furthermore, since the official current public graphics driver works with EVERY OTHER ADOBE PRODUCT BUT CC 2014, this would seem to be sloppy codingby  Adobe, don't you think?

 

3.   With the historic bi-annual CS updates, the "blame-it-on-your-old-hardware" argument was a little easier to swallow, but I am barely 6-months aboard the CC train.  I guess my real concern when we were (forced?) to convert to CC,  is that when we were paying hundreds of dollars for PS ( I have owned EVERY version since 2002) we had more of a voice when problems like this occurred.  Now, since it is $9.99 mo., it may be a little easier for Adobe to shrug their shoulders when problems occur. That's not a great feeling.  Individually, I can live for a while without having the latest version installed. And hey, it's free, right?  Unfortunately, so far for me it's been worth every penny.

 

4. I am not giving up seeking a resolution, but as with Cynthia D, if my ultimate resolution requires the purchase of a new Graphics Adaptor, how do I know which one to purchase and be sure it will work, and for how long? As noted, my current adaptor already is approved by Adobe. 

 

Chris, I apologize if the above seems a bit harsh, and I am extremely grateful for the help the folks on this forum provided. I also do not mean to attack you personally. I am sure your comments were intended to inform and educate. But, when a new version of software is released that is problematic for many users (google it), defending the application or minimizing the problem and the affected number of users is not reassuring. 


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