Adobe support has been a catastrophe for me today. Had a chat with a rep, they said they'd call me to talk it through, hours passed, no call. I called them, and had a tech try to fix my issue for almost 2 hours. Finally "fixed" it. Turned out it was one of the mouse pointer icons that is used by PP was missing in my prefs file, so every time I did certain mouse actions, when that pointer icon was needed the whole app crashed. Um, ok.
But now the issue is back.
Also when he took over my computer, he zeroed out a ton of my other user settings on my computer - a time killer for me. Add to that I get auto support emails from a "do not reply" account saying that if my issue isn't resolved to reply to the email. Plus today CC login was just screwed, so my TypeKit fonts were all inaccessible.
How is it possible for your support to be this bad, Adobe?