As a forum moderator I can see your email address from which it seems you are likely behind a US Government Dept with special security restrictions in place.
Click the link below and scroll down to the question.
Can I choose not to activate Adobe RoboHelp 11?
There you will see that your IT people need to contact Adobe's Customer Support where there are special arrangements in place for government departments. That should work just fine but post back if not.
For anyone working in a commercial organisations with firewall restrictions, note this arrangement only applies to government departments.
See www.grainge.org for RoboHelp and Authoring tips
