Thank you, Ned, for a great reply. While the problem is still not solved, we were able to find where my serial numbers were. The issue is that they are under an old email that I no longer use or have access to. The Chat person is checking to see if he can transfer my Adobe account and the serial numbers to my current email. He is going to get back to me in a few days. Thank you so much! I'm excited that we at least know where they are at.
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