Apparently, there was a patch to fix this very same problem one year ago — i’ve tried it and it hasn’t helped. The first attempt failed to install. The second attempt supposedly succeeded but failed to help. I then tried going to the latest update -- 13.0.6 i believe -- but the exact same thing happened. It either failed to update successfully, or didn't help.
I’ve looking through my adobe account, and I can’t find CS6 registered with my products. Theres a copy of Elements 10 registered to the date when I believe my CS6 purchase occured, but whether this is new or not, I don’t know. I never peruse my adobe account enough to compare. Regardless, the serial number failed to help.
If there is anyone that can assist me, it would be greatly appreciated. I have a lot of work I need to be able to get back to.