I have a similar problem and have found no useful information on the Adobe website... As a long term user of Adobe Photoshop, I am kind of shocked to see the lack of support for Presenter which should be a good and is a much needed program. It is beyond annoying that they are so nonresponsive... Even worse from what Troy says the techs are giving solutions that fault every other piece of software except their own. Give us all a break Adobe... do it right and support it fully.
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