I understand your confusion - the message I usually get is shockwave has crashed, but apparently it's really flash. The reason Dell can't fix it is that it's obviously a problem with Google chrome and the Adobe flash/shockwave whatever-they-call-it program. It crashes with Facebook, Youtube, online radio...pretty much anything where it's supposed to run inside of another page or program. Eventually enough people will complain about it and Chrome and Adobe will decide to go see what the problem is and hopefully fix it.
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