Hi frustrated719,
Did you just sign up? Please make sure that your subscription is active by logging in to www.adobe.com using your Adobe ID and password. You should see your subscription listed under My Subscriptions and Services. Click Manage next to your subscription and then check the account status. If you see "Active" listed there, but still can't log on, please see this document: I’ve purchased a subscription to ExportPDF, but whenever I clic…
Please let us know how it goes.
Best,
Sara
