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My paid subscription does not show in CC

On May 31, I have purchased an one year subscription for Photoshop and Lightroom (Photographer Pack or something similar) and I have received an invoice email, that I am being billed 980 JPY for June

 

I have the following problems:

  • I can only trial Photoshop and Lightroom and have no keys for them
  • My CC account still says "Free membership"
  • The order number from the invoice does not show under "My Orders" in CC


I tried to find an email live person to speak to, but it seems that all the support is supposed to go through this forum.

Please contact me if you need further details.


Thanks!



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