I'm running LR 4.4.1 on Win 8.1 on a fairly new toshiba laptop. Worked fine for a few months; but then I have been unable to solve the problem of Lightroom hanging when I try to import directly from my camera via USB. If I download pics from the camera using file manager, and then point LR at the new folder [once the camera is unplugged], it can then see the folder on the hard drive and will import them without issues. But if the camera is installed, going to the import screen hangs the application.
I have tried:
deleting the lock file
installing and running LR 5
reinstalling LR 4disabling all the usb drivers, rebooting, and enabling
disabling everything in the start menu
deleting the preferences file and letting LR build a new one..
I can import from the SD card reader, but I nervous about that as I have had card corrupted before and lost pics when downloading that way with other laptops.
The camera is a Sony NEX-5N.
Any ideas?
Thanks!
Steve
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event log
Version=1
EventType=AppHangB1
EventTime=130472785590834411
ReportType=3
Consent=1
UploadTime=130472785614981131
ReportIdentifier=e398cb4c-f441-11e3-8274-0c54a53b1677
IntegratorReportIdentifier=e398cb4d-f441-11e3-8274-0c54a53b1677
NsAppName=lightroom.exe
Response.BucketId=d13f242875f03ea1d90dc78320aec669
Response.BucketTable=5
Response.LegacyBucketId=-441099843
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lightroom.exe
Sig[1].Name=Application Version
Sig[1].Value=4.4.0.11
Sig[2].Name=Application Timestamp
Sig[2].Value=514b016c
Sig[3].Name=Hang Signature
Sig[3].Value=d6ad
Sig[4].Name=Hang Type
Sig[4].Value=134217729
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=d6ad1c1631f1be3fa0be5f93b4b2ce60
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=8549
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=8549c91a68f857408d66008876c50f3c
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=5385
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=5385dfd8333f990f69c3337328fcba6e
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=fe0a
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=fe0aee3b66393cac999a4d8bcf79559c
UI[3]=Adobe Photoshop Lightroom 64-bit is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Adobe Photoshop Lightroom 64-bit
AppPath=C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=DBF4960C829DDF3499464309618C63A9