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Captivate 8 - Animated text stops part way through play

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I have created a presentation with CAP8 and am finding the animated text does not play out in full, but stops part way through.

eg. animation to type j.berry@altastech.com and then on a new line same text box johnberry@atlastech.com

slide preview it runs perfectly. In the preview next five slides and in publication it runs  all of j.berry@altastech.com and then freezes after typing johnbe

It actually stops the video it seems, as i can hit play to resume, which will then type out the rr, and will complete the email on a third time hitting play.

 

I get the same thing on the next slide with two of the three text animations that are running simultaneously, and again on the next slide. I want to point out that this is not just on one slide.

 

I have changed settings on the properties from " rest of slide" to "Duration of animation", and there is no change. I have lengthened the slide timing just in case that makes a difference, even though I am using Shape buttons to progress to the next slide. No change.

 

Any suggestions please?

 

Thank you

Claire


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